You automatically agree to the terms of use and our company’s conditions set out below when shopping online ( or when visiting our salon and retail boutique at Shop 4 Asar mini-mall, 79 Belgravia Road, Athlone, 7764 WC, South Africa.

We do not do refunds and we do not accept returns. We are primarily only assisting you, the customer, with the sale between you and our supplier and therefore charge a fee which may vary on each product advertised.


References – All references to “The Company”, “website”, “site”, “shop”, “us”, “our”, “we”, “team”, “salon”, “boutique”, “online shop”, “” and “shaids hair” are references to SHAIDS HAIR AND BEAUTY (PTY) LTD, business registration number (2017/327663/07) a company registered in the Republic of South Africa. Our registered address is Shop 4 Asar mini-mall, 79 Belgravia Road, Athlone, 7764, Cape Town, WC.

Terms and conditions

Acceptance of these Terms – By browsing and interacting with this website you are deemed to have accepted these terms/conditions/laws/how it works. Specifically, when chatting to any representative on WhatsApp, Facebook messenger or any other form of digital communication, browsing, registering, shopping and checking-out on the Shaids Hair And Beauty website you must tick that you have read, acknowledged and understood these Terms of use and Conditions (T&Cs) set out on this page.

You must be 18 years or older to use this website. Should you be under 18 you must use the site with the consent and guidance of your parents or legal guardian.

This site is for your personal use only. You may not use the site for any commercial purposes. Shaids Hair And Beauty sells direct to the public and offers no wholesale terms or arrangements to dealers. Unless directly communicated otherwise with, and authorized in a signed letter by the Shaids Hair founders.

Your order constitutes an offer to purchase and all orders are concluded by your acceptance of the items on delivery. All payments are immediate and final, and orders will only be processed once payment is received. However, receiving payment does not indicate acceptance of the order.

Shaids Hair And Beauty may, at its discretion refuse any orders or registrations or cancel any orders and registrations for any reason.

The website may contain links to third-party websites, such as manufacturers, distributors, payment gateways, etc. Shaids Hair And Beauty has no control over these third-party sites and is not responsible for the content on them.

For pages that include YouTube videos, you agree to accept the YouTube Terms of Service.


The website is provided as-is, and use of the site is at your own risk. Neither Shaids Hair And Beauty, its Directors, Employees, Agents, Service Providers, or Suppliers are responsible for any damages or loss resulting from or relating to, the use of any aspect of the site, or products sold from it.


Registration is free, and without obligation to buy. Adding items to your cart or wishlist does not constitute a sale. A sales agreement between us and you only occurs when you checkout and pay for your purchases.

The use of the site is at the discretion of Shaids Hair And Beauty. All rights are reserved and we reserve the right to discontinue service to any person(s) at our discretion.

Privacy Policy

Shaids Hair And Beauty is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes but is not limited to your name, shipping address, telephone numbers, and e-mail address.

We also require you to submit a password of your choice for your future access to your account information. To safeguard that your user name (your email address) and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We do not allow third-parties to collect information on our users.

For statistical purposes, some non-personal information regarding site usage, browsing, and ordering is supplied to 3rd parties for analysis. This information is only used to track broad patterns and effectiveness of the site and advertisements and does not include contact or payment information.

For Interest-Based marketing purposes, we use 3rd Party cookies in order to deliver tailored advertisements best suited to your interests. These will be displayed across an array of websites.

Shaids Hair And Beauty use cookies for the purpose of easing your ongoing use, and for greeting purposes.

For pages that include YouTube videos, you agree to accept the YouTube Privacy Policy.


The prices indicated on Shaids Hair And Beauty are the prices you will pay for the particular item at this time. When you checkout with an item your total price is fixed, and will not change even if the product’s price goes up or down. Additional charges apply when using your bank card during the checkout phase, this is known as a convenience fee.

Delivery Charges apply and will be added to your order during the checkout phase. These delivery charges are dependant on the current courier rates, the value of your parcel and the location being delivered to.

Pricing Errors – While every care is taken to avoid incorrect pricing on the website, should an error occur Shaids Hair And Beauty reserve the right to cancel an order and refund any amount paid for it. We accept no obligation to honor the prices erroneously displayed on our website. Should an error occur where the price is too high for an item, the difference between the price you paid, and the current price of the item, may be credited to your Shaids Hair And Beauty shopping profile, if it is reported on the same day as the original order.

Product Information

All information on the site is provided by Shaids Hair And Beauty or is licensed by various license holders. You may only use this information to assist in learning more about any particular product. You may not store, reuse, or utilize this information for any commercial purpose.

While every effort is made to ensure that all information on Shaids Hair And Beauty is accurate, we are reliant on third parties such as suppliers, manufacturers, or license holders. As such we accept no responsibility for any errors in the information.

You may not use any form of automated search or download technology to access this site unless with prior permission from Shaids Hair And Beauty.

Age Restrictions

Where appropriate the age restrictions or guidelines are listed for each product. You are solely responsible for ensuring that these restrictions or guidelines are adhered to. Shaids Hair And Beauty accept no responsibility, or liability, for any failure to adhere to the restrictions for items purchased from our website.

Import Products

Shaids Hair And Beauty provide an import service for our customers. These items are not part of our stock in trade and are listed on the site for cataloging purposes only. When you place an order through the website for an import item, you are requesting us to import the item on your behalf.

Copyright holders who find items cataloged on our site, that they believe should not be cataloged, should please contact us immediately.

Please note that imported items using electricity may require different electrical adapters to work in South Africa. Shaids Hair And Beauty does not provide these unless sold with the product or sold separately in another department on our website, and the onus is on you to ensure that items imported on your behalf will work in South Africa. Shaids Hair And Beauty is not responsible for any damage caused by using incorrect electrical supplies.


Images are used on the site for illustration purposes only. The image may not be an accurate representation of the actual product. Shaids Hair And Beauty accept no responsibility for the image on the site not being the same as the actual product.

You may not link directly to any of our images. Nor may you download the images for your own re-use or for any commercial use whatsoever.


Shaids Hair And Beauty delivers to addresses within the borders of South Africa. All deliveries are via courier to a physical address. All information regarding deliveries and delivery costs can be answered by calling or emailing us. Shaids Hair And Beauty reserves the right to amend our delivery policies, prices, and services without notice.

Where our couriers are unable to deliver a parcel to you, for any reason, we will be advised and will contact you to attempt delivery again. If after 7 days we are unable to deliver the parcel to you, we will have it returned to us and will cancel the order, and credit you for it, less the delivery fee and a 10% re-stocking fee.

1. Local

Delivery Options:

Collection Options:

  • Collect at Shaids Hair And Beauty

2. Regional

Delivery Options:

Collection Options:

  • Collect at your nearest Postnet
  • Collect at your nearest Paxi Point


While we make every effort to ensure that accurate shipping and delivery estimates are provided on the website, we make no warranty that all items will definitely arrive within said time. Unfortunately, items may be delayed for a variety of reasons beyond our control. You may cancel a delayed item, without incurring any re-stocking fees, at your discretion, or wait for it to arrive. When we are informed of any delays that will mean your items will arrive after the shipping estimate period has elapsed, then we will attempt to notify you as soon as possible.


All parcels are fully insured until they are delivered to you. You take responsibility and ownership of the parcel when signing for it on delivery.

Warranty on products

Products offered with a warranty are listed below:

  • Brand: Silver Bullet | All Flat Irons | View All
  • Brand: Brasil Cacau | All Flat Irons | View All
  • Brand: Brasil Seduction | All Flat Irons | View All

Warranty length and information:

The warranty-length on all items listed above is three months (3 Months) from the date that it was purchased at Shaids Hair And Beauty. Each product is sold with a unique tracking code and is covered for the following:

  • If an iron stops working for no reason and you can’t switch it on.
  • If the irons plates don’t heat up.
  • if the warning and signal lights stop working and seem faulty.

Please know that if your iron is faulty and sent back to our supplier for further assessment, it could take up to 2 months to be fully assessed, fixed and returned to our shop due to our Supplier’s offices and repair centers being in Johannesburg.

Your product is not covered if:

  • If it suffers liquid damage from hair sprays, serums etc.
  • If it falls and suffers any type of accidental damage
  • If it is used excessively without time to cool down

Please read our dos and don’ts of using your iron here


We do not do returns on any products collected or delivered by us or our courier.


Items ordered may be canceled only before the order is delivered, unless otherwise stipulated. Shaids Hair And Beauty reserve the right to withhold a 10% restocking fee for any items canceled by you after payment has been received.

Shaids Hair And Beauty may cancel any order at any time for any reason. Should Shaids Hair And Beauty cancel an order after you’ve made payment you will be credited or refunded in full according to your preference.


Payment options provided by Shaids Hair And Beauty are

  • Payfast
  • Ozow
  • Bank Transfer & Eft

Refund and cancellation policies for the Payfast payment gateway:

As per the Electronic Communications and Transactions Act (ECT) of South Africa for when consumers shop online, we allow the consumer a week to return any product bought on our website for a full refund, given that the consumer has not opened, used, or damaged the product(s). But, the consumer has to send the goods back at their own costs and an administration fee of 2.5% will be applied in order to cover costs charged to us by Payfast. Creating an account and shopping on our website means you agree to our refund and cancellation policies.

These options are subject to change and may be discontinued or replaced without notice.

When paying by Credit Card we will debit the card immediately upon your order being approved by our administration. All orders are subject to approval by Shaids Hair And Beauty and are checked for your, and our protection, against our fraud protocols. As part of such a process, you may be requested to provide additional information to verify your identification.

Orders for which payment has not been received within 4 working days may be canceled without notice.


We do not do refunds and we do not offer cashback on products bought online or instore as we are primarily only assisting you, the customer, with the sale between you and our supplier as our supplier only sells B2B and does not sell directly to the public (B2C) and therefore charge a fee which may vary on each product advertised.


Where competitions are run on the site, Shaids Hair And Beauty and its employees will be the sole judge of deciding the winner. No correspondence will be entered into.


From time to time Shaids Hair And Beauty will co-operate with a partner and offer Discount Coupons. When such Coupons are offered the following Terms and conditions apply :

  • The Coupon will only apply to the products it’s associated with, in the communication you receive
  • A coupon may only be used once
  • If for any reason an order using a coupon cannot be fulfilled then you will only be credited or refunded for the amount you paid, not including the value of the coupon.
  • All coupons will have an expiry date and are only valid until that date
  • Only one coupon may be used per order


Our domicilium citandi et executandi, for all legal purposes, is Asar mini-mall, 79 Belgravia Road, Athlone. Feel free to email us at any time using the form provided here.